Frequently Asked Questions

1. How Do I Create an Account? (New User)

Click 'Create an Account' in the top right corner of the website

Choose 'Create a Business Account'

Enter your business contact info and billing address into the form

Complete the captcha and submit

Your information will be verified internally, and you will recieve a confirmation email when your login is ready

Having issues signing up? Contact ian@nurnberg.com for assistance

Keywords: Log In

2. How Do I Log Into My Account? (Current User)

Click 'My Account' in the top right corner of the page

Enter in your email associated with Nurnberg

Enter in your password

If you are a New User, please see New User instructions

Keywords: Account Login

3. How Do I Place An Order?

Have an item list?

Use the Quick Order Pad, and key in each Item Number

Have a CSV file?

Use the Quick Order Pad. Download the template provided, remove the first line, enter in your items, QTY and Unit of Measure. Save as a CSV, then reupload the template.

Want to browse items?

Use the Categories tab at the top of the homepage to begin viewing items.

Still having issues? Please feel free to call customer service at 800.826.3470

Keywords: Place Order

4. Where Do I Find My Account Information?

In order to view account information, you must log into the site.

Once logged in, navigate to the My Account tab at the top of the webpage.

Your menu of choices is on the left side of the webpage.

5. How Can I Print My Orders or Invoices?

Click 'My Account"

Navigate to the Customer Connect Section using the links on the left.

Choose the correct function (Account Invoices, Account Orders, etc.). Please note that website invoices are informational and should not be used to remit payments. Final charges will only be processed using an invoice transmitted via email from our internal system.

Click on the Printer Icon

A pdf should pop up that you can print from your browser.

*If you do not see the pop-up, make sure your browser's pop-up blocker is enabled for this website

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Keywords: Printing Invoices, Printing Orders

6. Does the Website Show Stock Status?

Nurnberg's website does not track stock. To check availablity of a product, please have the SKU ready and give us a call at 503-246-8297.

Keywords: stock availability

7. How Do I Place a Will Call Order?

To place an order for pickup at our Tualatin warehouse, please notate "Will Call" in your order notes. Notes can be added to your order during checkout step 2.

Keywords: Will Call

8. Can I still order online if my company uses Ariba/Coupa?

Yes! Orders placed on your web account will be processed internally and you will receive automated confirmations or invoices from our system. Online orders will still be able to send invoices to Third-party Processing systems once your account is set up (see above) . Please call us at 503-246-8297 if you have any questions. Keywords: ariba, coupa, procurement, third party

9. Does Nurnberg accept orders from Third-party Procurement Systems such as Ariba, Coupa, etc.?

Yes! if your company has not been set up for this previously or if you are unsure, please contact sales@nurnberg.com with any applicable Third-Party Procurement registration information. Once registered, your system will be able to email us the orders directly to sales@nurnberg.com. Keywords: ariba, coupa, procurement, third party